The phone never stops.
You try to reply between tasks. Meanwhile, customers are waiting.
AI-powered customer service
Your customer needs an answer.
Your business needs to keep moving.
A friendly, polite AI that answers your customers 24/7 with clarity — no canned replies — connected to your business calendar, CRM and ERP.
Less waiting for your customers. More room for your team.
Customer service on WhatsAppRealizex Assistant
Appointment confirmedTomorrow, 2 pmAll set, Marina. See you then!
Automated service beyond your team’s hours Answers based on your business information Integrated with your operation
When you’re short-staffed,
everything lands on you.
Someone calls in sick. Hiring stalls. Messages keep coming — and you have to answer, solve problems and still run the business.
The team is stretched thin.
Whoever is there piles up roles. And whatever goes unanswered ends up back on your desk.
The business gets put on hold.
The day ends putting out fires, with no time to organize operations or plan what comes next.
What slows down your customer service
doesn’t have to slow down your business.
With Realizex, you can automate recurring requests and give your team more room for the cases that need a human touch.
Conversations and operations, connected
Customer service connected
to what keeps your business running.
Customer service can do more than answer questions. We connect the assistant to your business tools so it can look things up and get tasks done during the conversation.
CalendarAvailability and bookings
ERPOrders and records
Your AI customer serviceCRMContacts and opportunities
Service channelsCustomer and conversation
From chat to calendar
Check availability, offer time slots and book appointments, following your business rules.
From ERP to answer
Look up an order or any information in your system and guide the customer with real operational data.
From contact to sales
Gather details, log the contact in your CRM and route opportunities based on your criteria.
Connections and actions depend on each system’s features, access and permissions. Compatibility is validated during the project.
I want to connect my systems
More attention for people.
Less time on repetitive tasks.
When recurring questions and system lookups follow a defined flow, your team can focus on the cases that call for judgment, negotiation and care.
See example conversationsAn extension of your operation.
Built on your business rules.
Realizex starts from your routine: what your customers ask, where the information lives and which actions can be automated.
Reviewed contentProfessional toneHand-off to your team
Watch a conversation
turn into a next step.
Pick a scenario to see how the AI can use your information, check your systems and guide the conversation to the next action.
Checks the calendar and offers a next step.
Illustrative examples with predefined replies. How your project works depends on its scope and the tools you choose.
Customer service assistantAI with your business information
First, your routine.
Then, the solution.
A well-defined project starts with the right questions. We map the gaps in your customer service and the systems that need to be part of the solution.
Understand your operation
Map requests, information and priorities to find where AI can help.
Design the service
Define content, integrations, allowed actions and when your team steps in.
Validate with you
Review scenarios and set the criteria for a pilot. Ongoing support and improvements are part of the proposal.
Trust also means
knowing what to expect.
You should understand what you’re buying, how your team takes part and which costs are part of the project.
Book a demoA proposal with a clear scope
- Requests, channels and the assistant’s limits
- Rollout and your team’s involvement
- Ongoing support and responsibilities
- Integrations and tool costs, when applicable
What’s worth measuring
in your project?
Speed
Time to a useful answer or a hand-off.
Quality
Clarity of guidance and answers in reviewed scenarios.
Experience
Conversation continuity and feedback from customers and your team.
A better decision
starts with clarity.
A few important questions before bringing AI into your customer service.
Does the AI replace my team?
It can take on recurring tasks and organize requests. Together we define which situations stay with the assistant and which need a person, based on how you operate.
Can the AI answer after business hours?
Yes — automated service can run outside your team’s hours. Coverage depends on the channels, tools and plan you choose. Cases that need a person follow the hours and rules set with your business.
What makes AI customer service feel human?
The right tone, relevant questions and clear next steps. It also means knowing its limits and letting your team step in. Customers should understand they’re talking to a virtual assistant.
What if the AI doesn’t know the answer?
That’s part of the design and testing. We define the reference content and the rules for asking clarifying questions or handing off to your team. AI systems can make mistakes; validation doesn’t remove the need for review.
How does integration with calendar, CRM and ERP work?
We review the connection options of the systems you already use and define which lookups and actions the AI can perform. This can include availability, order data and contact logging. Each integration is validated against the access and permissions available.
Can I use it on WhatsApp?
WhatsApp can be one of your project’s channels. Feasibility, requirements and costs depend on the integration and providers chosen. The WhatsApp number on this page is Realizex’s sales contact.
How are pricing and timeline defined?
The proposal takes into account scope, rollout, integrations, expected volume and ongoing support. Tool and channel costs, when applicable, are spelled out before you sign.
How is customer data handled?
When defining the project, we make clear which data will be used, who will have access and which providers are involved. Retention, permissions and responsibilities are agreed on for each solution. This page doesn’t store your form data: it opens WhatsApp with a message for you to send.
Ready to take customer service
off your worry list?
Tell us where things get stuck and which systems you use. We’ll set up a demo built around your business.
